Frequently Asked Questions

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Q:
Can I place a scooter or powerchair reservation over the phone?
A:

Yes! Our company will gladly accept orders placed over the phone.

Q:
When do you run the charges on my credit card?
A:

Your credit or debit card is verified and charged at the time of booking. This guarantees your selected equipment will be available for you.

Q:
What happens if I need to cancel my scooter reservation?
A:

Reservations can be cancelled 48 hours prior to the start of your rental period without penalty. Within 48 hours minimum charges apply. After the rental begins, the rental will be non-refundable.

Q:
Will I be charged a deposit for the scooter or powerchair rental equipment?
A:

Not with BP Mobility!

Q:
What comes standard with a scooter rental?
A:

All scooter rentals come with a basket and charger. Also, you will get information on the assembly and disassembly of your electric scooter! Sunshades can be rented for a small fee.

Q:
Can all of your electric scooters fit into the trunk of a car or a van?
A:

Not all motorized electric scooter models can be disassembled. Please see the product information for each scooter to determine which model is best for your needs. 

Q:
How long will my electric scooter last before I need to charge the batteries?
A:

You must charge the batteries each night, even though your battery indicator will probably stay in the green a lot longer! A green light will appear on the charger when the batteries have a full charge. Each electric scooter model and rider will have different results. Battery life will all depend on weight of the rider, type of terrain it is being ridden on and how much the scooter is actually being used. We use the best batteries we can buy so you get the best performance! We recommend charging your scooter when you stop for a meal. There are outlets along the wall and in the floors of the quick service restaurants. Charging while you eat will give the batteries a boost, this is especially important on those long days in the parks. A representative can give you an estimate when you confirm your reservation.

Q:
Can we deliver equipment to the park entrance?
A:

Unfortunately, Disney does not allow any deliveries to the entrance of their parks. We deliver to your resort and then the scooter must be transported either in your vehicle or on Disney transportation to your destination.

Q:
How are rental 'days' calculated?
A:

Our rentals are calculated by calendar days. For example, if your rental starts on Monday at 8:00 a.m. and is picked up on Wednesday at 1:00 p.m., this would be considered a 3-day rental, as the equipment was used for 3 calendar days (Monday, Tuesday, and Wednesday).

Q:
How do I transport my scooter?
A:

If you are staying on Disney property, all of our scooters fit on the Disney buses, boats and monorails. If you are staying at a resort where they have a shuttle, you MUST verify with your resort if their shuttle will accept scooters. If you are not staying at a Disney resort or a resort with a shuttle, then you must transport your scooter in your vehicle. 

Q:
Can I charge my scooter in the theme parks?
A:

Yes! There are standard electrical outlets all around Disney. Most of them are hidden because of the Disney atmosphere. The easiest place to find an outlet is at the quick service restaurants. They have outlets along the walls and in the floors that are available for use. We recommend charging your scooter while you eat. That will keep you going without having to worry about running out of charge, especially on the long days in  the parks.

Q:
Can I make a reservation for a Disney scooter at the parks?
A:

No. Disney scooters at the parks are first come, first serve. They are currently $50 per day with another $20 refundable deposit. You can find more information on the Disney website about ECV's. 

Q:
What is the difference between a 3 and 4 wheeled scooter?
A:

There is very little difference in stability. Once you are sitting on the scooter, your center of gravity is much higher, so if you are going very fast and make a sharp turn either scooter will flip over. We make a point to tell people to not make any high speed turns! The other difference is that 4-wheeled scooter makes wider turns. This makes them difficult to maneuver when in tight spaces like in attraction lines or inside shops. The 3-wheeled scooter is much easier to maneuver.

Q:
Does Best Price Mobility offer insurance?
A:

Yes, Best Price Mobility offers two different Equipment Protection Plans (Basic and Plus), which can be purchased any time prior to the delivery date. These plans are completely optional, but we do encourage customers to take advantage of these plans for those "just in case" moments.

Q:
Do we match our competitors prices?
A:

Yes! We match other Disney vendor prices for the same equipment. We do check with the competitor to make sure the offered price is correct. If they are not a listed Disney vendor, we do not match their price. We reserve the right to decline to match certain prices and during the busiest time of the year, this offer may not be available. 

Q:
Do we have weekly rates?
A:

Yes! Please contact a Best Price Mobility representative at 866-866-3434 and he or she will be happy to provide a quote for a weekly rental or longer.

Q:
We do NOT deliver to WESTGATE
A:

Westgate Resorts have their own scooter contractor. They do not let any other vendors in and we do NOT deliver to Westgate. Sorry for the inconvenience.

Q:
Does Best Price Mobility rent strollers?
A:

At this time we are not offering strollers. Our stroller program is currently being reorganized and revamped to provide better service for all our our smaller guests. All reservations that have previously been set up will be taken care of, but we are not taking any new reservations for strollers at this time. If you have any questions or concerns, please call us at 866-866-3434 everyday between 7 am and 10 pm.

Q:
What type of payment do you accept?
A:

Visa, Mastercard, Discover and American Express

If you are booking more than 30 days out we will also accept Cashiers Check or Money order.  However, no rental is secured until payment has been received.

We do NOT accept cash.


Q:
How far in advance should I make my reservation?
A:

We encourage you to make your reservations as soon as you know you will need it.  We make every effort to accommodate your rental.  However we do have peak times such as spring, summer and winter breaks that could make it difficult to get equipment on a short notice.

Q:
Can I cancel my reservation?
A:

Yes, Cancellations require a minimum 48 hours notice prior to scheduled delivery date.  If you cancel less than 48 hours, but before your delivery date there is a $25 cancellation fee.  If you cancel on or after your delivery date your rental is subject to our 2 day minimum rental cost or more depending upon how many days you had the equipment.

Q:
Will you deliver to my hotel or vacation home?
A:

Yes, Best Price Mobility delivers to ALL Disney, Loews and Universal locations and in additions to all hotels and vacations home in the surrounding area at no charge.  Some further distances, like Davenport, Clermont and others will have a minimal delivery cost.

We do not service Legoland or Busch Gardens in Tampa

Q:
How long will my battery last?
A:

The manufacturer recommends that a fully charge scooter will last an average of 6 – 8 hours on non-stop use.  We find that with our upgraded batteries you should comfortably be able to enjoy the day at the parks without issues.  Always take your battery charger with you for those long days at the parks.

However, this can be affected by the weather, terrain and the weight on the unit.  Remember those grand children or extra packages on the equipment does have an effect.

Q:
What happens if I have problems inside the park, or if my scooter should stop working while at a theme park?
A:

If you experience an issue with your rental unit please call our toll free # of 866 – 866-3434.  We have representatives available to assist you. 

First, we will attempt to troubleshoot as many times we can quickly resolve the issue over the phone.  However, if we are not able to do that we will send a driver out to provide a replacement.

Please always watch your battery gauge and if you see it dip into the yellow, you probably want to stop and charge it for a while.

Remember, motorized equipment cannot get wet.  If it does it will not operate and you will need to sit and wait for it to dry.

 

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