Frequently Asked Questions

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Q:
Can I place a scooter or powerchair reservation over the phone?
A:

Yes! Our company will gladly accept orders placed over the phone.

Q:
When do you run the charges on my credit card?
A:

Your credit or debit card is verified and charged 2 days before your rental period begins if the reservation is made over the phone. If you use the website to make a reservation, it will charge your credit card immediately.

Q:
What happens if I need to cancel my scooter reservation?
A:

Reservations can be cancelled 48 hours prior to the start of your rental period without penalty. Within 48 hours minimum charges apply. After the rental begins, the rental will be non-refundable.

Q:
Will I be charged a deposit for the scooter or powerchair rental equipment?
A:

Not with BP Mobility!

Q:
What comes standard with a scooter rental?
A:

All scooter rentals come with a basket and charger. Also, you will get information on the assembly and disassembly of your electric scooter! Sunshades can be rented for a small fee.

Q:
Can all of your electric scooters fit into the trunk of a car or a van?
A:

Not all motorized electric scooter models can be disassembled. Please see the product information for each scooter to determine which model is best for your needs. 

Q:
How long will my electric scooter last before I need to charge the batteries?
A:

You must charge the batteries each night, even though your battery indicator will probably stay in the green a lot longer! A green light will appear on the charger when the batteries have a full charge. Each electric scooter model and rider will have different results. Battery life will all depend on weight of the rider, type of terrain it is being ridden on and how much the scooter is actually being used. We use the best batteries we can buy so you get the best performance! We recommend charging your scooter when you stop for a meal. There are outlets along the wall and in the floors of the quick service restaurants. Charging while you eat will give the batteries a boost, this is especially important on those long days in the parks. A representative can give you an estimate when you confirm your reservation.

Q:
Can we deliver equipment to the park entrance?
A:

Unfortunately, Disney does not allow any deliveries to the entrance of their parks. We deliver to your resort and then the scooter must be transported either in your vehicle or on Disney transportation to your destination.

Q:
How are rental 'days' calculated?
A:

Rental periods run in 24 hour increments. Your rental will start from the time you ask it to be delivered and will be due at that same time the last day. Example: The minimum rental of 2 days, starting on a Monday at 8 am will be due to be turned in on Wednesday at 8 am.

Q:
How do I transport my scooter?
A:

If you are staying on Disney property, all of our scooters fit on the Disney buses, boats and monorails. If you are staying at a resort where they have a shuttle, you MUST verify with your resort if their shuttle will accept scooters. If you are not staying at a Disney resort or a resort with a shuttle, then you must transport your scooter in your vehicle. 

Q:
Can I charge my scooter in the theme parks?
A:

Yes! There are standard electrical outlets all around Disney. Most of them are hidden because of the Disney atmosphere. The easiest place to find an outlet is at the quick service restaurants. They have outlets along the walls and in the floors that are available for use. We recommend charging your scooter while you eat. That will keep you going without having to worry about running out of charge, especially on the long days in  the parks.

Q:
Can I make a reservation for a Disney scooter at the parks?
A:

No. Disney scooters at the parks are first come, first serve. They are currently $50 per day with another $20 refundable deposit. You can find more information on the Disney website about ECV's. 

Q:
What is the difference between a 3 and 4 wheeled scooter?
A:

There is very little difference in stability. Once you are sitting on the scooter, your center of gravity is much higher, so if you are going very fast and make a sharp turn either scooter will flip over. We make a point to tell people to not make any high speed turns! The other difference is that 4-wheeled scooter makes wider turns. This makes them difficult to maneuver when in tight spaces like in attraction lines or inside shops. The 3-wheeled scooter is much easier to maneuver.

Q:
Does Best Price Mobility offer insurance?
A:

Currently there is no extra cost for insurance. We include this in the cost of your rental. We expect normal wear and tear on our equipment. Most major credit cards offer automatic insurance for loss/theft of rental equipment. If you have any questions on this matter, please call us.

Q:
Is there a repeat customer discount?
A:

Yes! If you have rented from us before, we offer a 10% discount as long as you are going to rent for 3 days or longer. At this time we do not have a way to apply the discount from the website. Please call to make your reservation so that we may apply your discount.

Q:
Do we match our competitors prices?
A:

Yes! We match other Disney vendor prices for the same equipment. We do check with the competitor to make sure the offered price is correct. If they are not a listed Disney vendor, we do not match their price. We reserve the right to decline to match certain prices and during the busiest time of the year, this offer may not be available. 

Q:
Do we have weekly rates?
A:

Yes! The weekly rate for the Elite Traveler and Victory 10 is $189, Maxima is $249, Wheelchair $65 and Wheelchair Plus $75

*Prices do not include tax

Q:
We do NOT deliver to WESTGATE
A:

Westgate Resorts have their own scooter contractor. They do not let any other vendors in and we do NOT deliver to Westgate. Sorry for the inconvenience.

Q:
Does Best Price Mobility rent strollers?
A:

At this time we are not offering strollers. Our stroller program is currently being reorganized and revamped to provide better service for all our our smaller guests. All reservations that have previously been set up will be taken care of, but we are not taking any new reservations for strollers at this time. If you have any questions or concerns, please call us at 866-866-3434 everyday between 7 am and 10 pm.

 

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