Coronavirus (COVID-19) Updates


Cancellation Policy: The ongoing outbreak of COVID-19 has resulted in an increased number of travel restrictions and event cancellations. To accommodate these unexpected changes to our customers’ travel plans, Best Price Mobility has deemed it appropriate to make the following temporary amendments to our cancellation policy:


If your Cruise or Event has been canceled as a result of COVID-19 (i.e. not canceled by the renter), we will be providing:

  1. If Cancelation Protection Policy (CPP) was purchased, we will provide a full refund minus the cost of CPP ($10).
  2. If Cancelation Protection Policy (CPP) was not purchased, we will provide a full credit on your account equal to the value of your rental. This credit never expires and can be used towards a future rental in any location.

Additionally, any rental that is affected by an event or cruise cancellation will not be charged the standard “short notice” fee, even if the cancellation occurs the day of the rental. This does not apply to cancellations that occur after the rental period has already started.


Equipment Sanitization: While it has always been Best Price Mobility’s policy to thoroughly clean our mobility equipment prior to each rental, we are taking steps to ensure our equipment receives additional sanitization during this period. These measures include:

  • Introducing hospital-grade, broad spectrum multi-surface cleaner and disinfectant product to all our locations. This disinfectant kills 99.999% of germs and is effective against emerging viral pathogens.
  • As always, every piece of equipment will be wiped down prior to delivery. This includes handles, armrests, footrests, wheel locks, seat and back.

We will maintain these standards as we continue to evaluate the situation.


More information: For more information about coronavirus, visit the CDC website

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